Frank B. Scalzo
13667 R Legacy Circle
Herndon, VA 20171
(703) 793-9181
fscalzo@catenet.net

Objective
  A position in a dynamic networking environment, which requires both technical
  and leadership skills


Work Experience
  June 2002 to Present    American Internet Exchange    Dulles, VA
  Senior Network Engineer

    + Managed network operations team of 3 engineers responsible for all
      technical operations of a multi-homed ISP.
    + Reduced SLA costs and increased redundancy, without any additional
      infrastructure investment, by completely redesigning existing layer 2 and
      3 architectures.
    + Increased return on provider bandwidth investments, by intelligently 
      managing traffic with BGP.
    + Identified key providers to seek relationships with, by studying number of
      prefixes contributed to the global routing table.
    + Reduced overhead by developing policies and procedures for all aspects of
      network operations. Including deployment and management of request 
      ticketing/tracking system.

  July 2000 to May 2002    UUNET, A WorldCom Company    Ashburn, VA
  Senior Network Engineer, Tactical Engineering

    + Saved the company tens of millions of dollars in reduced SLA costs by: 
      shortening outages, and preventing events on a customer base of 70,000. 
      - Provided third and last level of escalation support to the NOC in 
        resolving real-time outages on the UUNET IP (OC-192 MPLS and OC-48 ATM)
        backbone. Performed as a key member of teams responding to, identifying
        and protecting from catastrophic outages. 
      - Developed designs, with network engineering and vendors, to address 
        long-range network problems, such as re-evaluating network wide BGP 
        architecture, and route aggregation to address growth concerns.
    + Met target dates for infrastructure deployment insuring smooth deployment
      of tomorrow's products. Worked on multiple tiger teams to address major 
      network wide scalability, and operational issues, such as evaluating 
      transition plans to a hierarchical IGP.
    + Redefined the way WorldCom profiles, and manages their network, saving 
      thousands of operational man-hours, by developing several tools to achieve
      goals such as, outage impact assessment, intelligent automated updates of
      over 1,000 routers, and profiling network status, performance, and 
      scalability.
    + Reduced SLA costs, and improving MTTR to the customer by providing UUNET 
      network and equipment specific training and mentoring to network engineers
      and technicians. Insuring that everyone in the operations organization had
      the tools necessary to resolve outages quickly, and correctly.
    + Reduced operational overhead by collaborating with fellow engineers to 
      develop standard operating and troubleshooting procedures. 
    + Insured that products met customer needs by closely interfacing with 
      vendors on several fronts including bug identification and resolution, as 
      well as testing and deployment of new technologies. 

  1998 to 2000    E-Znet, Inc.    Rochester, NY
  Senior System Operations Engineer

    + Served as Senior Network Engineer for a regional ISP covering much of
      western New York State; responsible for design, implementation, 
      maintenance, and troubleshooting for all network services.
    + Performed all network engineering and operations responsibilities.
    + Responsible for deploying Residential and Commercial SDSL and ADSL 
      product offerings in multiple markets in partnership with multiple 
      carriers.
    + Responsible for deploying, configuring, and debugging various pieces of
      network equipment including routers, terminal servers, switches, and
      CSU/DSUs.
    + Responsible for administration of Lan/Wan network of a multi-homed 
      non-transit autonomous system with over 10 POPs and over 50 wan 
      connections varying from 56Kbps through multiple T1 solutions.
    + Responsible for administration of various servers including: mail, DNS, 
      FTP, web, authentication, and shell.
    + Played a major role in readdressing entire network in order to gain a 
      larger CIDR allocation from ARIN.

  1998    Dun & Bradstreet        Dickson City, PA
  Systems Administrator Internship

    + Served as a member of the Technical Operations Team responsible for
      managing three predictive dialers with 216 dynamically allocated phone 
      lines and approximately 180 associates.
    + Managed all aspects of calling campaign administration including: 
      exporting records to the dialer, importing results, exporting statistical
      and sales information as well as processing statistical and sales reports
      for management.

Technical Skills
  Protocols
    56k-OC192 circuits, 802.3 (Ethernet), 802.11b (Wireless Ethernet), 802.1Q,
    ISL, MPLS, RSVP, ATM, POS, Frame Relay, PPP, HDLC, Sonet, L2TP, GRE, IP, 
    TCP, UDP, ARP, RARP, RIP, OSPF, EIGRP, IS-IS, SNMP,  
    BGP 4(EBGP/IBGP/Confederated/Route Reflectors)

  Network Hardware
    3Com/USR Total Control Terminal Servers, ADC Kentrox CSU/DSUs, Ascend 
    Pipeline Routers, Cacheflow 3000, Cascade BSTDX-9000 Frame-Relay switches, 
    Cisco 677, 1600, 2500, 2600, 3600, 4500, 7000, 7200, 7500, 12000(GSR) series
    routers, Cisco Catalyst 1900, 5500, 6500 series switches, DSX cross 
    connects, Juniper M20, M40, M160 Routers, Larscom CSUs, Livingston 
    Portmasters, Lucent CBX-500 ATM switches, M13 Multiplexors, Marconi/Fore 
    ASX-200, ASX-1000, ASX-4000 ATM switches, T-Berd 224, Paradyne DSL Routers 
    and Bridges, Various APC Uninterruptible Power Supplies, Various Cable 
    Management Solutions

  Languages
    Basic, C, Eiffel, Expect, HTML, Java, Perl, PHP, SQL, Unix Shell Scripting

  Software
    Apache, ARC Serve, Arkeia, Bind, Cisco Works 2000, ForeView, HP Openview,
    LVS Clustering, Microsoft Access, Microsoft Office, MRTG, MySql, Naviscore,
    pcAnywhere, ProFTPD, Qmail, Radius, RCS, SNMPc, Sybase, Wu-Ftpd

  Operating Systems
    Linux, Windows 9x, Windows NT/2000, DOS, Solaris, Exposure to VAX/VMS

  Professional Conferences/Training/Certifications
    Nanog22 Attendee, Juniper Internet Engineer training (5 day bundle), Juniper
    Advanced Policy, Juniper Advanced MPLS, CCNA

Education
  1993-1997       Scranton Preparatory School     Scranton, PA

  1997-2000     Rochester Institute of Technology       Rochester, NY
    Pursued B.S. in Computer Science with concentrations in Data Communications     and Telecommunications.